Pearl Plunging Corset Mermaid Dress with Godets

Return and Refund Policy

Effective Date: [11-2-2026]

At AFFINITYA LLC, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled when you shop at https://affinitya.shop/.

By placing an order, you agree to the terms outlined below.

1. Returns & Refund Requests

Customers may request a return or refund for eligible items in accordance with this policy.

All return requests must be submitted through our customer support team before returning any item.

2. Eligibility for Returns

To qualify for a return and refund:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging

• The return request must be submitted within 21 days of delivery

• Proof of purchase (order number or invoice) is required

Items that do not meet these conditions may not be eligible for a refund.

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, improper handling, or normal wear

• Items returned after the 21-day return window

• Custom-made, personalized, or made-to-order items once production has begun, as these products are created specifically for the customer and cannot be resold

4. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets return eligibility requirements.

You will be notified via email regarding the approval or rejection of your refund request.

If approved, your refund will be processed promptly.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately.

We may request photos or documentation to verify the issue. If approved, we will provide return instructions or arrange a replacement at no additional cost to you.

7. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Custom or made-to-order items may not be eligible for cancellation once production has started.

8. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Original shipping fees (if applicable) are non-refundable.

We recommend using a trackable shipping service when returning items.

9. Return Address

Returns must be sent to the following address after approval:

AFFINITYA LLC
121 S GOLD AVE
DEMING, NM 88030
United States

Please do not send returns without prior authorization.

10. Customer Support

For return or refund assistance, please contact:

AFFINITYA LLC
Email: support@affinitya.shop
Phone: +1 (305) 448-5756
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

11. Updates to This Policy

AFFINITYA LLC reserves the right to update this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of the revised policy.